77% Of Employees Report AI Has Increased Workloads And Hampered Productivity, Study Finds

🌈 Abstract

The article discusses the rise of AI and its impact on the workforce, highlighting the disconnect between the high expectations of managers and the actual experiences of employees using AI. It explores how AI is increasing workloads, hampering productivity, and contributing to employee burnout, despite the optimistic expectations of AI's benefits.

🙋 Q&A

[01] The Rise of AI and Its Impact

1. What are the contrasting views on the impact of AI?

• Some say AI is a risk to civilization, while others believe it will transform the way we work, live, and interact.
• The article states that AI is not going away and is on the upswing, so it's important to develop a reasonable comfort around its use.

2. What does the article say about the expectations and reality of AI's impact on productivity and employee well-being?

• 96% of C-suite executives expect AI to boost productivity, but 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains.
• AI is increasing the workloads of full-time employees, hampering productivity, and contributing to employee burnout.
• Nearly half (47%) of employees using AI don't know how to achieve the expected productivity gains, and 40% feel their company is asking too much of them when it comes to AI.

3. What are the consequences of the increased demands on workers due to AI?

• One in three full-time employees say they will likely quit their jobs in the next six months due to feeling overworked and burnt out.
• The majority of global C-suite leaders (81%) acknowledge they have increased demands on their workers in the past year, and 71% of full-time employees are burned out, with 65% reporting struggling with their employer's demands on their productivity.

[02] Leveraging Freelance Talent

1. How do freelancers compare to full-time employees in meeting productivity demands?

• C-suite executives who bring in freelance talent into their workforce say freelancers are meeting productivity demands and often exceeding them, outpacing full-time employees.
• The level of well-being and engagement has improved for companies that leverage freelance talent.

2. What are the benefits that companies experience by leveraging freelance talent?

• Companies that leverage freelance talent have doubled the following outcomes for their business:
  • Organizational agility (45%)
  • Quality of work being produced (40%)
  • Innovation (39%)
  • Scalability (39%)
  • Revenue and bottom line (36%)
  • Efficiency (34%)

3. What is the importance of freelance talent to businesses?

• 80% of leaders who leverage freelance talent say it is essential to their business, and 38% of leaders who don't already leverage this talent pool intend to start in the coming year.

[03] Strategies for Unlocking AI's Productivity Value

1. What are the key strategies suggested for employers to unlock the full productivity value of AI?

• Leverage alternative talent pools that are AI-ready
• Co-create measures of productivity with their workforces
• Develop a deep understanding of and proficiency in implementing a skills-based approach to hiring and talent development

2. Why is a fundamental shift in how talent and work are organized necessary to reap the full productivity value of AI?

• Integrating new technologies like AI into outdated work models and systems is falling short of delivering the full productivity gains that were anticipated.
• To truly unlock AI's potential, leaders need a fundamental shift in how they organize talent and work.

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