4 Questions to Ask Before Swapping Human Labor for AI

🌈 Abstract

The article discusses the use of generative artificial intelligence (AI) in businesses and the key considerations for when and where it makes sense to use AI to replace human labor.

🙋 Q&A

[01] When to Use Generative AI

1. What are the key questions to consider when deciding whether to use AI for a task?

• If the task takes a lot of time normally, it may be a good candidate for AI substitution
• If the task is common across many jobs, there is more opportunity for AI to be used
• If the task is done by highly paid people, replacing it with AI can save the business money
• The capability of the AI is important - some tasks that were thought to be very difficult for AI are now more feasible

2. What are some challenges with using generative AI?

• Humans have to ask the right questions to get the right results from the AI
• It can be difficult to quickly evaluate whether the AI's results are acceptable
• For some tasks like drafting a will, it may be better to stick with human experts for now until the AI's capabilities are more proven

3. How might AI technology improve in the future to address these challenges?

• Improvements in prompting people to ask the right questions through more user-friendly interfaces
• Developing methods to automatically evaluate the AI's results to augment human judgment
• The prompting and evaluation tasks themselves could potentially be automated by AI