Humane AI Pin charge case poses 'fire safety risk,' users warned

🌈 Abstract

The article discusses a safety issue with the charging case of Humane's AI Pin device, leading the company to urge customers to stop using the charging case immediately.

🙋 Q&A

[01] Overview

1. What is the issue with the Humane AI Pin charging case?

• Humane has identified a potential fire safety risk with the battery cells supplied by a third-party vendor for the AI Pin's charging case accessory.
• The company has disqualified the battery supplier and is advising customers to stop using the charging case immediately.

2. How did Humane discover the issue?

• Humane received a single report of a charging issue while using a third-party USB-C cable and power source.
• Upon investigation, the company determined that the battery supplier was no longer meeting their quality standards, and certain battery cells supplied by this vendor may pose a fire safety risk.

3. What is Humane doing to address the issue?

• Humane has disqualified the battery supplier from their supply chain.
• The company has stated that the issue is confined to the specific battery cells in the charging case accessory and does not affect the AI Pin itself, the Battery Boosters, or the Charge Pad.
• Humane is offering customers an additional two months of their subscription service as a gesture of goodwill.
• The company has promised to keep customers updated as their investigation progresses.

[02] Impact and Response

1. How has the AI Pin been received since its launch?

• The AI Pin, priced at $699, has been widely regarded as one of the least favorably reviewed tech products since its November launch.

2. What is Humane's stance on customer safety?

• Humane states that customer safety is their top priority, and they design the AI Pin and related accessories with safety in mind, rigorously testing and certifying them to applicable safety standards.
• The company has emphasized its commitment to customer safety and satisfaction in its communication with customers.